FAQ

Here are some of the frequently asked questions we receive from our clients.

What do I do at the scene of an accident?

First and foremost, make sure everyone involved is safe. Always call the police to report the accident. Exchange information with the other driver including, license numbers, name, telephone and insurance information. Make a note of the names of any witnesses and take photos of the damage, if it is safe to do so.

We understand that there can be a lot of confusion and stress due to the circumstances. Call us at 561-734-4164 and we will assist you in any way possible to make the entire process easier on you!


Do I have to take my vehicle to the auto body shop suggested by my insurance company?

Your insurance company may direct you to have complete vehicle repairs at a preferred auto body shop. However, it is always your decision to have repairs done at a location you have chosen and deem trustworthy.


Do I need an appointment for an estimate?

It is recommended to make an appointment with a East Coast Collision representative in order to receive the most professional and accurate estimate. It is best to assess the vehicle in person to obtain the most accurate estimate. We schedule appointments for in person estimates with one of our highly trained writers every Monday-Friday between 8am-5pm. On average, an estimate takes around 30 minutes to complete.

**Do not attempt to drive your vehicle if it is unsafe to do so. In such a circumstance we can make towing arrangements to our facility for you.**


What should I look for in auto body repair shop when I need auto body repair?

A reputable auto body shop will provide an accurate estimate and a reasonable time frame for completing the repairs. They will clarify the terms of your guarantee for repair work and provide updates to their customers throughout the repair process.

Look for a collision repair facility that stands behind their work and behind their products by offering life-time warranties on repairs done.


Should I contact my own insurance company even if the accident was not my fault?

This is a matter of preference. Sometimes, your insurance company can help speed up a claim no matter who is at fault. East Coast Collision provides assistance with processing your insurance claims once your vehicle is under our care.


How soon can I bring my vehicle in for repairs and how long will it take?

Call us with details of the extent of the damages to your car immediately following an accident and we can help you determine whether it is safe for you to drive to our location or whether you require towing. East Coast Collision provides free appraisals and detailed written estimates and always asks for your authorization before completing any auto body repair work.

The duration of the repair process is determined by the extent of the damages to the vehicle. Some repairs may take days; while some may take weeks to complete. This will be discussed and reviewed with you with one of our professional estimators.


Does East Coast Collision offer a warranty on repairs?

Yes! We provide life-time warranties on all repairs made to the vehicles of our clients for as long as they own their vehicle. Drop in for a visit for more information.


Who collects the deductible and when is it collected?

The deductible amount is determined at the time you purchased your insurance . Unless your auto body shop is notified that this fee has been waived for any reason, the vehicle insurance policy’s deductible amount is to be paid by the customer directly to the auto body shop once repairs have been completed. East Coast Collision accepts debit and major credit cards.


Does East Coast Collision provide courtesy vehicles?

No, we do not. We do have great relationships with local rental companies that will be able to pick you up from our facility and bring you to their location to pick up your rental vehicle.

If you are not getting in a rental and you need a ride home, we will gladly assist you in doing so!